How do I back the campaign?
On the right side of the page, select the reward you like best. If you want to double that reward level, simply double the money. You will redeem this credit during the post-campaign survey.
Last updated: May 07, 2020 11:23
Where do I share my shipping address?
Once the campaign has ended, you will receive a survey via email. This survey is where you will provide your address, pay for shipping, and make any final adjustments to your order (add-on products, changes, etc).
Last updated: May 07, 2020 11:24
What are shipping costs?
Shipping costs will be paid for by the backer (you) via the post-campaign survey. If you want to get an estimate of what this cost will be scroll down on our page and you will see a shipping section with examples.
Last updated: May 07, 2020 11:24
Customs and VAT Costs?
International backers may have to pay additional customs, VAT, or other import fees. Before you back you may want to ask your customs office if this applies to you. USA customers do not have these fees
Last updated: May 07, 2020 11:24
Where is ohsnap shipping from?
USA rewards ship from USA, while all other countries will receive their ohsnap from China.
Last updated: May 07, 2020 11:24
Why isn't my country available?
Unfortunately, in light of the current shipping situation caused by Covid-19 we had to limit the countries we are shipping to. It has affected shipping in many ways, but the biggest reasons are reliability and increased cost.
However, after the campaign has finalized we will be making the product available on our website for pre-orders: ohsnap.com We hope that by then the situation will be back to normal.
Last updated: May 07, 2020 11:25
How do I add more units to my pledge?
Adding another ohsnap grip or snapcharge to your pledge is simple and easy, just add $15 (for ohsnap) or $30 (for snapcharge) to your existing pledge total and redeem the additional unit in the post-campaign survey.
Last updated: May 09, 2020 16:19
What are the dimensions of the ohsnap grip?
Ohsnap is 61mm in diameter & 3mm thick
Last updated: May 09, 2020 11:56
I don't see the color I wanted to back.
We sent out a survey to see what colors backers liked best. Turned out not many people wanted the green so we removed it, but added 3 other colors that were in high demand!
Last updated: July 16, 2020 08:56
I backed your last campaign but don't see the free OhSnap.
The free reward is listed through the add-ons section of the survey, this will happen AFTER you select your pledge level rewards, if you are typing in your address but didn’t get to choose a color for the free reward please reach out to our team directly, [email protected].
Last updated: July 16, 2020 08:58
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.